Common Printer Issues and What to Do About Them

Printers are a necessary part of most offices but can pose frustrating problems and malfunctions. Some caused by mechanical errors, but others due to operator error (who knew you were supposed to fan paper before you put it in?).  Other times the settings simply need to be adjusted. When faced with #printer issues, start with the most obvious solutions and work your way down the list. Click To Tweet

Printer Issues  

Specific repair solutions will vary depending on your printer’s make and model, but once you understand some of the common issues, you can quickly find the right fix. Here are some common printer issues and their solutions:

Printer Won’t Print

Check for an error message to point you in the right direction before you start poking around your copier. Ensure that it’s connected to the internet and on the correct network. The printer driver and software should also be installed on the computer you’re printing from. You may need to reinstall the driver if it’s been corrupted, but if you’re not comfortable doing that, contact a professional.

Ink is Smudging

Smearing or smudging may signal that you need to change or clean your copier toner cartridge. To do that, follow the directions in your machine’s user guide. You may also want to clean the platen glass and paper feed roller.

Unable to Print From Mobile Device

Most modern printers allow you to print from a smartphone or tablet. If your machine is older, it may simply not have this capability. If your multifunction printer does have this feature, check to make sure you’re using the right network and has proper clearance to print remotely.

It’s Too Slow

Unless you need high-quality material for a report or marketing brochure, opt to print in the lowest mode (sometimes called “draft mode”). Avoid two-sided printing, since it causes the printer to flip the document over to print both sides, which can significantly slow your machine down.

Constant Jams

Paper jams are the most common printer problem, and are usually caused by misalignment. Be sure to fan paper our and straighten the paper before inserting it into the tray, taking care not to overfill it. If this doesn’t solve the issue, check the printer’s user manual, or contact the manufacturer.

Get an Expert

Like all frequently used office technology, printers are great when they work, and despised when they don’t. When faced with an issue, follow the steps outlined in your owner’s manual or manufacturer’s website. If that doesn’t solve the problem, you’ll need to get an expert to troubleshoot your copier.

Contact Us to learn more about common printer issues, or to discuss upgrading your machine.